Can I use my own boxes?

Of course you can! We just ask that the boxes you choose are as sturdy as the ones we sell. They must be made of double-walled cardboard which means you should see at least two layers of zigzags when you look closely at the edge of the box. Please don’t risk damage to your stuff by using any old box. Never use boxes, like crisp boxes, which were originally intended for another purpose. Your box needs to be heavy-duty, so if it’s second-hand, it’s probably not suitable. LOVESPACE packing materials are double-walled and made of corrugated cardboard and are designed to handle up to 25kg of contents. You can see see our full range of boxes and buy them here.

Can I get my packing materials delivered tomorrow?

Yes, we offer next day delivery (excluding Sunday) of cardboard boxes, bubble wrap and all other packing materials. Just make sure that you place your order by 11am the working day before you need them, and they’ll be with you in a flash! It’s always a good idea to order your materials as early as possible, so you have enough time to pack your stuff ahead of your collection.

What kind of boxes and packing materials do you provide?

The packing materials we provide are designed specifically for storage and transportation. Our cardboard boxes are made of double-walled corrugated cardboard for extra strength. We also sell specialist packing materials including boxes for suitcases, bikes, clothes, crockery and archiving. You can order your boxes, packing tape and bubble wrap by clicking here. Here are some of the packing materials we sell: Small box: 29 x 40 x 34cm Medium box: 41 x 41 x 41cm Large box: 45 x 45 x 50cm Medium suitcase box: 45 x 25 x 58cm Large suitcase box: 52 x 40 x 75cm Archive box: 40 x 34 x 29cm Book box: 40 x 34 x 29cm Crockery box: 36 x 58 x 32cm Clothes box: 46 x 33 x 33cm Bike box: 147 x 23 x 97cm We really do recommend you use our boxes as they’re able to withstand significant weight and are suitable for transportation and storage. If you do need to use your own packing materials, please read through our guidelines here.

Do I have to be present during the packing?

Yes, we always require you or your representative to be present during packing. We’ve packed for thousands of customer’s and we’ve learned that it’s the best way to ensure we pack precisely what you need us to. We will not take responsibility of what has (or hasn’t!) been packed on the day of collection. We’ll follow the instructions provided on the day.

When can you collect my stuff?

On our standard collection service your driver will be with you any time between 7am and 7pm on the date you request. So that we can collect your stuff, please ensure that you (or someone that you trust) is available for the full duration collection window. For most UK postcodes we’ll send you an 2-hours estimated collection time by email the day before your collection to help you plan your day. The cut-off time for next day collections is 11am the working day before. For Monday collections, please book before 11am the Friday before. From Monday to Saturday you can select a more specific timeslot for an extra charge.

Where can you collect my stuff from?

We can collect your stuff from any mainland UK address; be it your home address, a business address or your student halls of residence. To ensure a successful collection first time, make sure you enter your full address and an accurate postcode. It can also really help if you tell us that your home is in a gated complex and your driver will need to ring your buzzer for access, or if you’re leaving your stuff with a concierge, or in reception. Our standard collection service includes collection from the ground floor. Please make sure your stuff is packed and ready and waiting on the ground floor for your driver to collect. If you need extra assistance, we can offer a doorstep collection in most areas for an additional charge of £25.00. If you need this service get in touch with our friendly customer support team. To place your order, click here to Start Storing.

Will my driver call when they’re outside?

Unfortunately, we can’t guarantee that you’ll get a call from your driver, so we always try and make sure that we get as much detail as we can to make sure there aren’t any problems that would require a call. To ensure everything runs smoothly, please tell us any special delivery instructions when you place your order. For example, letting us know your home is in a gated complex and your driver will need to ring your buzzer for access, or if you’re leaving your stuff with a concierge, or in reception.

How much does it cost to have my stuff delivered back?

Our standard delivery from 7am to 7pm Monday to Friday starts from £5.95 per box and other item. If your stuff is being delivered to a location greater than 25 miles from the collection address, an additional charge of £5 per box or other item applies – bikes will cost an additional £60 per box. More specific timeslots, next day and Saturday deliveries are available for an extra charge. For some remote locations such as the Scottish Highlands, the delivery of your boxes and other items can take up to 2 working days.

How do I get my stuff delivered back to me?

Ordering a delivery is simple! All you need to do is follow these 5-steps: 1.Log into your LOVESPACE account 2.In the drop-down menu, found in the top right-hand corner of the screen, click “MY STUFF” 3.Then, click “WITH LOVESPACE”. You’ll see all your boxes currently in storage on this page 4.Choose the boxes you’d like to be delivered back to you and click “RETURN” 5.Select the address you’d like your boxes delivered back to and choose your delivery option. Be sure to select a date when you, or someone you trust like a receptionist, will be available throughout the full timeslot to sign for your delivery Remember you don’t need to take all your boxes back at once. Take what you need, and we’ll continue storing the rest. Lots of customers use us as an extension of their wardrobe and keep their bulky or seasonal stuff like Christmas decorations with us all year round.

Can you deliver my stuff back to a different address?

Yes. If you’re on the move, that’s no problem at all. We’ll deliver your stuff to the ground floor of any address you like within the mainland UK, be it your home address, a business address or student accommodation. There’re only some locations we can’t arrange delivery to, such as airports and train stations. All we need is a residential or commercial address, postcode and someone available to sign for your delivery. If your stuff is being delivered to a location greater than 25 miles from the collection address, an additional charge of £5 per box or other item applies – bikes will cost an additional £60 per box. To deliver your stuff to a different address, simply enter a new address when placing your order. Get your files delivered to your office, your winter boots to your home and your surfboard to your favorite holiday spot!

Help › Collection

Will there be a charge if my collection cannot be made?

Name: Will there be a charge if my collection cannot be made?
Brand: LOVESPACE
SKU: LOVESPACE
Price: 99 GBP
Availability: OnlineOnly
Rating: 4.7 (1724 reviews)

If our driver or delivery partner is unable to collect your items due to insufficient address information or an incorrect postcode, or if you are not at home or not ready when the driver arrives, there will be a charge of €20 to rearrange your collection.

So that your collection will be successful first time, please make sure you’ve entered your address accurately, with the correct postcode. Do also let us know any special delivery instructions, such as if you’d like us to pick up your boxes from a particular location, such as a garage, or if you’ve pre-arranged with a reception area to leave your boxes there.

Should our driver or delivery partner be unable to reach you within the collection window due to unforeseen circumstances experienced by the driver, we will rearrange your collection free of charge. However, we do find that the vast majority of collections are successful first time.

If our driver or delivery partner is required to wait for more than 10 minutes for any reason, the cost of the drivers’ time will be passed to you.

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Need storage urgently? Give us a call on 0800 802 1018.

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