Terms

ACCEPTANCE OF TERMS: Please read these Terms of Service carefully to be sure that you understand them. By using the Service, you are agreeing to these Terms of Service. Your attention is particularly drawn to clauses 21 (Disclaimer) and 22 (Liability). 

1. THIS AGREEMENT 

1.1 This Agreement is made between us, LOVESPACE Limited (a company registered in England under number 07694327 with its registered office at 5th Floor, 167-169 Great Portland Street, London, W1W 5PF) (“LOVESPACE”), and you, the person who wishes to use the Services and who enters into this Agreement by accepting these Terms of Service (“you” and “your”).

2. DEFINITIONS 

2.1 In these Terms of Service, the following words have the following meaning:
  1. 2.1.1 “Agreement” means the agreement entered into by you and LOVESPACE for the provision of the Services on these Terms of Service;
  1. 2.1.2 “Goods” means the items which you, or LOVESPACE on your behalf, pack into a Storage Container for storage by LOVESPACE;
  1. 2.1.3 “Other Item” means an item provided by you for packing, transporting or storage which has not been packed into a Storage Container;
  1. 2.1.4 “Locker” means an individual storage locker at LOVESPACE’s Locker Facility where you can access and store Goods and Other Items, in accordance with these Terms of Service;
  1. 2.1.5 “Locker Facility” means each secure facility operated by LOVESPACE, as listed on the Site, where users of the Services may access the Lockers;
  1. 2.1.6 “Packaging Requirements” means LOVESPACE’s packaging requirements from time to time, as set out in  Appendix 1 ;
  1. 2.1.7 “Prohibited Item” means any of the items listed in clause 16.2, or listed as a Prohibited Item from time to time on the Site;
  1. 2.1.8 “Property” means your property other than the Goods or Other Items;
  1. 2.1.9 “Removal” means a removal as part of the Removals service, as described in clause 13;
  1. 2.1.10 “Services” means the services referred to in clause 6, as selected by you on the Site, by phone or by email to us;
  1. 2.1.11 “Site” means LOVESPACE’s website at lovespace.co.uk and lovespace.com/ie;
  1. 2.1.12 “Storage Container” means a storage box which LOVESPACE supplies to you, or a box, case, bag, or any other container which you provide in accordance with clause 12, in either case for packing, transporting and storage of your Goods; and
  1. 2.1.13 “Working Day” means any day other than: (i) a Saturday, a Sunday, Christmas Day, Good Friday; or (ii) a day which is a bank holiday in any part of the United Kingdom.

3. TERMS OF SERVICE 

3.1 In order to use any of the Services, you must agree to these Terms of Service. You may not use any of the Services if you do not accept these Terms of Service. Your booking and/or use of the Services will be taken as acceptance of these Terms of Service.

3.2 LOVESPACE may refuse or may cease to provide the Services where LOVESPACE considers that it is or may be used in breach of these Terms of Service or for any unlawful or improper purpose, or for any other reason.

3.3 LOVESPACE may change these Terms of Service from time to time. LOVESPACE will notify you of any changes by posting them on the Site or through other reasonable means of providing notice. Any changes to the Terms of Service will come into force on the date stated in the notice. If you use the Services after changes to the Terms of Service have come into force, you will be taken to have agreed to the changes. If you do not agree to the changes, then you may terminate this Agreement under clause 27.

4. YOUR INFORMATION 

4.1 In order to use the Services, you will be required to provide information about yourself (such as identification and contact details) as part of the registration process for the Services, or as part of your continued use of the Services. You agree that any registration information you give to LOVESPACE will be correct and up to date throughout your use of the Services.

4.2 LOVESPACE processes information about you in accordance with its Privacy and Cookies Policy ( https://lovespace.co.uk/privacy/ ). This explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us if you have a query or complaint about the use of your personal information.

5. PASSWORD AND SECURITY 

5.1 When first signing up to use any of the Services, you will be required to input a valid email address and password as part of the Service’s registration process. You can log into your account and change your password at any time. You are responsible for maintaining the confidentiality of your password and are responsible for all activities that occur under your account.

5.2 You shall:
  1. 5.2.1 keep your password strictly confidential and take all reasonable steps to ensure that nobody other than you accesses the Services using your email address and password;
  1. 5.2.2 promptly notify LOVESPACE if you become aware or suspect that your email address and password have become known to someone else.
6. THE SERVICES 

6.1 In return for the charges payable under this Agreement and subject to the terms of this Agreement, we offer the following Services:
  1. 6.1.1“Storage-by-the-box”: We shall collect and store and/or ship your Goods and Other Items to your nominated address.
  1. 6.1.2 “Storage Unit”:  We shall pack your Goods and Other Items (if requested), collect and store and/or ship your Goods and Other Items to your nominated address.
  1. 6.1.3 “Shipping Across the UK”: We shall collect and ship your Goods and Other Items to your nominated address.
  1. 6.1.4 “Lockers”: You deliver your Goods and Other Items to a Locker, and we shall collect and store them in a secure storage facility until you arrange to collect your Goods and Other Items from the Locker or have them returned to your nominated address.
  1. 6.1.5 “Removals”: As requested, we shall dismantle, pack, and/or collect (as relevant) your Goods and Other Items from one address and deliver to another nominated address.
  1. 6.1.6 “Packing materials”: As requested, we shall dispatch packing materials to you for use in the above services.
6.2 You can opt for the Services you wish to receive either on the Site, by phone or by email to us.

6.3 The LOVESPACE referral scheme allows you to earn credit to your LOVESPACE account by referring others to LOVESPACE. For details, see  Appendix 2 .

6.4 LOVESPACE promotional codes allow you to receive a discount on your order, either as a percentage or an absolute monetary amount. For details, see  Appendix 3 .

7. STORAGE-BY-THE-BOX  

7.1 The following terms apply to the Storage-by-the-box service.

7.2 You may choose to sign up to the Storage-by-the-box Service on the Site either:
  1. 7.2.1 on a rolling month by month basis; or
  1. 7.2.2 for a specified minimum period of months chosen by you, up to a maximum of 12 months.
7.3 You shall pay to LOVESPACE charges for the Storage-by-the-box Service as follows:
  1. 7.3.1 where you sign up to the Services on a month by month basis, you shall pay LOVESPACE’s rates as detailed on the Site at the time of booking; or
  1. 7.3.2 where you sign up for a specified minimum period of months, you shall pay LOVESPACE’s set monthly charge as defined on the Site at the time of booking.
7.4 You acknowledge that such fees may change at LOVESPACE’s discretion in accordance with clause 17.5.

7.5 Where you sign up to the Storage-by-the-box Service for a specified minimum period of months, on the expiry date of that period, you will have the option to extend the Services for a further chosen specified period of months. If you do not choose to extend the Services, you shall either:
  1. 7.5.1 terminate the Agreement in accordance with clause 27; or
  1. 7.5.2 be deemed to sign up to the Storage-by-the-box Service on a rolling month by month basis and shall pay to LOVESPACE charges as communicated to you.
7.6 Subject to clause 17.5, you will pay storage fees (as detailed on the Site from time to time) on a monthly basis for each of your Storage Containers or Other Items for the duration of your chosen price plan. Where you sign up to the Storage-by-the-box Service for a specified minimum period of months and you request the return of all or any of the Storage Containers or Other Items before the end of the specified minimum period, then you will be liable for all storage charges, and any charges for additional coverage which you choose to purchase under clause 23, for those Storage Containers or Other Items up to the end of the agreed minimum period. These charges will be payable when you book the return of the Storage Containers or Other Items.

7.7 As and when requested by you from time to time, LOVESPACE shall:
  1. 7.7.1 deliver one or more empty Storage Containers and other Packing materials to the ground floor of your specified delivery address, where you place an order for Packing materials;
  1. 7.7.2 collect the Storage Containers packed with your Goods, and your Other Items, in each case suitably prepared for transport, from the ground floor of your specified collection address or, where applicable, from your doorstep, if you have selected to upgrade the collection service, on the collection date chosen by you on the Site;
  1. 7.7.3 transport the Storage Containers packed with your Goods and/or your Other Items otherwise suitably prepared for transport to LOVESPACE’s storage facility and store them there;
  1. 7.7.4 return each Storage Container packed with your Goods and each Other Item to the ground floor of your specified return address or, where applicable, to your doorstep if you have selected to upgrade the return service, on the date chosen by you on the Site.
7.8 LOVESPACE may apply a £50 handling fee for any Storage Container collected that is a suitcase, holdall, rucksack, and sports bag that is not packed into a box where LOVESPACE was not previously notified of this.

7.9 If you wish to store any Other Item that is not explicitly listed as available for storage on the Site, then you must contact LOVESPACE for confirmation that it can be stored. LOVESPACE may adjust the storage, collection and return price for each Other Item not explicitly listed as available for storage on the Site.

7.10 You accept that LOVESPACE shall update your price plan and collection fees if the volume and/or quantity of Goods or Other Items collected differs from your collection order.

7.11 LOVESPACE may increase the storage fee payable by you from time to time if any Storage Container or Other Item collected:
  1. 7.11.1 has a combined width, height, and length greater than 180cm; or
  1. 7.11.2 exceeds the maximum weight limit of 25kg; or
  1. 7.11.3 with regards to any Other Item, has dimensions or weight different to that communicated by you before the collection takes place.
7.12 A change to the storage fee may apply if the total number of Storage Containers or Other Items in an order is changed from the original order for any reason, including that set out in clause 12.4. Where the total number of Storage Containers or Other Items is reduced, a credit may be applicable if the total monthly storage price is lower than the monthly storage price of the original collection order. In the event of an increase in the total number of Storage Containers or Other Items in the order, charges may be applicable if the total monthly storage price is higher than the monthly storage price of the original collection order.

7.13 If you book a collection or a return delivery through the Site, you will pay the rates defined on the Site at the time of booking, including any outstanding balances.

7.14 Where your return address is more than 25 miles from the collection address, LOVESPACE may:
  1. 7.14.1 refuse to return any Storage Container or Other Item to the return address; or
  1. 7.14.2 charge you an additional long journey fee as listed on the Site at the time of the booking.
7.15 If LOVESPACE refuses to return any Storage Container or Other Item to the return address under clause 7.14.1, you may (i) choose a new return address which is agreed with LOVESPACE, or (ii) arrange the collection of your Storage Container and/or Other Items from the storage location using a registered courier, as approved by LOVESPACE in writing. To request a return by an alternative registered courier, please contact our customer service team on info@lovespace.co.uk or 0800 802 1018.

8. STORAGE UNIT  

8.1 The following terms apply to the Storage Unit Service.

8.2 You may choose to sign up to the Storage Unit Service on the Site either:
  1. 8.2.1 on a rolling month by month basis; or
  1. 8.2.2 for a specified minimum period of months chosen by you, up to a maximum of 12 months.

8.3 You shall pay to LOVESPACE charges for the Storage Unit Service on a monthly basis according to the size of your Storage Unit as follows:
  1. 8.3.1 where you sign up to the Services on a month by month basis, you shall pay LOVESPACE’s rates as detailed on the Site at the time of booking; or
  1. 8.3.2 where you sign up for a specified minimum period of months, you shall pay LOVESPACE’s set monthly charge as defined on the Site at the time of booking.

8.4 You acknowledge that such fees may change at LOVESPACE’s discretion in accordance with clause 17.5.

8.5 Where you sign up to the Storage Units Service for a specified minimum period of months, on the expiry date of that period, you will have the option to extend the Services for a further chosen specified period of months. If you do not choose to extend the Services, you shall either:
  1. 8.5.1 terminate the Agreement in accordance with clause 27; or
  1. 8.5.2 be deemed to sign up to the Storage Units Service on a rolling month by month basis and shall pay to LOVESPACE charges as communicated to you.

8.6 Subject to clause 17.5, you will pay storage fees (as detailed on the Site from time to time) on a monthly basis for your Storage Unit for the duration of your chosen price plan. Where you sign up to the Storage Unit Service for a specified minimum period of months and you request the return of all of the Storage Containers or Other Items before the end of the specified minimum period, then you will be liable for all storage charges, and any charges for additional coverage which you choose to purchase under clause 23, for that Storage Unit up to the end of the agreed minimum period. These charges will be payable when you book the return of the Storage Unit.

8.7 Packing services are available when you select Storage Unit Services for an additional fee, as detailed on the Site.

8.8 As and when requested by you from time to time, LOVESPACE shall:
  1. 8.8.1 Pack and/or collect your Goods in Storage Containers and pack and/or collect your Other Items for storage; and
  1. 8.8.2 transport the Goods packed in Storage Containers and/or your Other Items otherwise suitably prepared for transport to LOVESPACE’s storage facilities.
8.9 During collection and/or upon the arrival of your Goods packed in Storage Containers or your Other Items at a LOVESPACE storage facility, they will be volumetrically audited. The total volume of items stored will define your monthly storage price. Should LOVESPACE determine in its sole discretion that the total volume of items stored be greater or less than the unit selected at the time of booking, your monthly pricing, and the packing and collection price (if relevant) may be automatically adjusted, in line with the rates available on the Site at the time of the booking. Any changes in your monthly storage pricing and the packing and collection price (if relevant) will be communicated to you by LOVESPACE by email.

LOVESPACE may store your Goods and Other Items together in a storage facility with other customers’ Goods and Other Items. The storage unit service does not imply your Goods and Other Items are stored in isolation.

8.10 Subject to clause 17.5, you agree that if you book a collection or a return delivery through the Site, you will pay the rates defined on the Site at the time of booking.

9. LOCKERS  

9.1 The following terms apply to the Lockers service.

9.2 As confirmed with you by LOVESPACE in the relevant booking, LOVESPACE shall allow you to have access to one or more of its Lockers (as specified in the booking) at the relevant Locker Facility into which you may drop off your Goods and Other Items.

9.3 When using the Lockers service, LOVESPACE grants you a limited right to use the relevant Locker for the sole purpose of storing permitted Goods and Other Items in accordance with these Terms of Service and your relevant booking.

9.4 At all times, each individual Good, Storage Container or Other Item stored in a Locker must be securely packed in accordance with LOVESPACE’s Packaging Requirements (please see  Appendix 1 ).

9.5 Once you have dropped off your Goods and Other Items into your Locker, LOVESPACE shall transfer the contents of your Locker to LOVESPACE’s secure storage facility.

9.6 On the Site you can book a date for the contents of your Locker to be returned to the relevant Locker Facility, or any other address agreed with you so that you can collect your Goods and Other Items. On this collection date, you may access your Locker and retrieve your Goods and Other Items.

9.7 While your Goods and Other Items are stored in Lockers, you may access each of your Lockers on one day each calendar month without any additional charge. After this, you will have to pay the additional access charges as set out on the Site.

9.8 You can access your Locker at any time during the access time slot that you book on the Site.

9.9 If LOVESPACE considers at its sole discretion that the Goods and Other Items include any Prohibited Items or if you pose a security or health and safety risk or are otherwise not in compliance with this Agreement, the provisions of clause 16.3 shall apply.

9.10 You acknowledge that all Locker Facilities may be under 24 hour CCTV surveillance.

9.11 You may be required to pay an initial deposit in addition to the storage fee as detailed on the Site from time to time for the use of each Locker.

9.12 When using the Lockers service, you shall pay LOVESPACE’s storage fees on a monthly basis in accordance with the detailed fees listed on the Site at the time of booking or as updated to you by LOVESPACE per the terms set out in clause 17.5.

9.13 There is no minimum or maximum Locker storage period. However, we do not refund any storage fees if you have your Goods or Other Items returned to you part way through the month.

9.14 LOVESPACE will issue to you a code for you to gain access to your Locker each time you access your Locker. Each such code will be valid for a limited period of time, as specified to you prior to such access. Your access code for dropping off your Goods and Other Items in a Locker shall be provided to you prior to your access time slot.

9.15 LOVESPACE may refuse to issue you an access code if you are in default in payment of the monthly storage fees.

9.16 When you have booked a date to move your Goods and Other Items out of your Locker at the end of your Locker service period, you must access and retrieve all of your Goods and Other Items stored in the Locker within the time period for which you have been provided the access code. If you fail to empty the relevant Locker within this time period, the contents of your Locker will be disposed of by LOVESPACE, or returned to LOVESPACE’s secure storage facility, and LOVESPACE may charge you (as relevant) an additional disposal fee, or transfer fee for returning your Locker to the relevant Storage Facility.

9.17 You shall at all times when accessing the Locker Facilities and the Lockers comply with the provisions of these Terms of Services and any other instructions provided or displayed at the relevant Locker Facility or as posted on the Site or notified to you by LOVESPACE from time to time.

9.18 You must make your own arrangement for transport of your Goods and Other Items to and from the Locker Facility and for placing the Goods and Other Items in, or removing the Goods and Other Items from, the Locker.

9.19 You acknowledge and agree that nothing in this Agreement or the provision of Services by LOVESPACE shall create a tenancy, or landlord and tenant relationship between you and LOVESPACE, or (save as expressly set out in this Agreement) give you any legal or proprietary interest in the Locker or Locker Facility.

10. SHIPPING ACROSS THE UK 

10.1 Shipping Across the UK Services are provided as one-off transactions.

10.2 When you choose to sign up to the Shipping Across the UK Service on the Site, you shall pay LOVESPACE’s rates as detailed on the Site.

11. INTERNATIONAL SHIPPING 

11. 1 It is your responsibility to ensure your collection and delivery addresses are correct and include any additional information such as apartment numbers, receptions or building names to ensure that your collection is collected without issue.

11.2 Once a booking has been confirmed, it cannot be altered once it has been processed and a tracking number issued.

11.3 Couriers will not collect from individual rooms in halls of residence. Shipments will be collected from the reception or post room. Ask your University where this is.

11.4 Your shipment must not exceed the limits of the booked service, either in weight or size. If it does, you will be charged a £20 admin fee, plus the additional cost to send the sizes/weight of your shipment.

11.5 Surcharges, fees or invoices for overweight or oversized shipments will be issued within 90 days of collection.

11.6 Collections are not guaranteed and any collections that fail are not automatically rebooked and you must contact us to arrange another collection.

11.7 LOVESPACE is not liable for any delay, loss or damage that may occur to your shipment. It is the couriers' responsibility to ensure your shipment is collected, handled and delivered with due care. If you have experienced a problem with your collection or delivery, please contact LOVESPACE or the relevant courier directly. If your shipment has unfortunately been damaged, please email LOVESPACE as soon as possible at info@lovespace.com.

11.8 Labels provided by LOVESPACE must be attached to your shipment securely with any old labels or addresses removed from all items within your shipment. If you do not attach your labels securely you are not entitled to claim compensation if your shipment is delayed or lost. Securely is defined as using a strong double-walled cardboard box or suitcase. You are required to print the provided labels.

11.9 Please do not send plastic storage boxes, plastic bags or weak crisp style boxes.

12. PACKING MATERIALS 

12.1 Packing materials are available for you to purchase on the Site for the fees detailed on the Site from time to time, either with other Services or as a stand-alone purchase.

13. STORAGE CONTAINERS 

13.1 Storage Containers may be supplied by LOVESPACE or may be provided by you.

13.2 Storage Containers supplied by you must be in accordance with LOVESPACE’s Packaging Requirements (please see  Appendix 1 ). LOVESPACE may refuse to collect any Storage Containers or Other Items which are not packed or prepared in accordance with the Packaging Requirements (please see  Appendix 1 ). LOVESPACE shall not be responsible for any loss or damage to Goods which are not packed in accordance with the Packaging Requirements. If you provide your own Storage Containers they must be in good condition, sturdy and suitable for transport and storage of the Goods.

13.3 No Storage Containers, whether supplied by LOVESPACE or by you, should when packed exceed the maximum weight limit of 25kg. Any Storage Containers exceeding the maximum weight limit will be subject to a processing charge of £40.

13.4 LOVESPACE may repack any overweight Storage Containers into one (or more) Storage Containers that each weigh no more than 25kg. Where any overweight Storage Containers require repacking into one (or more) Storage Containers, weighing no more than 25kg each,  a repacking fee of £20 per additional box will apply.

13.5 LOVESPACE, or any delivery partner acting on LOVESPACE’s behalf, may at any time:
  1. 13.5.1 refuse to collect any Storage Container or Other Item supplied by you;
  1. 13.5.2 redeliver, at your cost, any Storage Container or Other Item supplied by you; or
  1. 13.5.3 repack, at your cost, any Storage Container, if it reasonably considers that the Storage Container does not comply with the Packaging Requirements (please see Appendix 1) or this clause 12 or that the Goods have not been securely packed in accordance with the Packaging Requirements (please see Appendix 1).
13.6 If LOVESPACE, or any delivery partner acting on LOVESPACE’s behalf:
  1. 13.6.1 redelivers any Storage Container or Other Item supplied by you, or
  1. 13.6.2 collects any Storage Container or Other Item supplied by you which in either case does not comply with the Packaging Requirements (please see Appendix 1) or this clause 12 , you will be liable for any damage to LOVESPACE’s property or the property of any third party, and injury to LOVESPACE employees, agents, and contractors as a result of your failure to comply with this clause 12. Further, any additional coverage in relation to the damage of either Goods or Other Items as defined in clause 23 will be invalidated.
13.7 Storage Containers with a combined width, height and length:
  1. 13.7.1 less than or equal to 110cm will be stored as “Small Boxes”;
  1. 13.7.2 greater than 110cm and less than or equal to 130cm will be stored as “Medium Boxes”;
  1. 13.7.3 greater than 130cm and less than or equal to 180cm will be stored as “Large Boxes”;
  1. 13.7.4 greater than 180cm will be stored as “Other Items”.
  1. If any Storage Containers are found to be labelled in a manner inconsistent to that stated in this clause 12.7, LOVESPACE shall adjust the labels accordingly, and apply the correct charges, based on the charges available on the Site at the time of booking the relevant Service, unless otherwise agreed to in writing by LOVESPACE. Where the dimensions of the Storage Containers differ from those defined in the collection order, LOVESPACE may charge you if the total monthly storage price is higher than the monthly storage price originally paid for, and a change in price plan will apply.
13.8 Upon your request, LOVESPACE will weigh and measure Storage Containers and Other Items in the warehouse and provide a description of your Storage Containers and Other Items by label number, within 10 Working Days of such request. Each check, as understood by each journey required by a LOVESPACE agent to verify a piece of information requested by you that involves entering the warehouse to do so, will be charged at £5 for each individual Storage Container or Other Item.

14. REMOVALS  

14.1 The following terms apply to Removals.

LOVESPACE shall calculate the charges payable by you for each Removal based on the description of the collection property provided by you. The charges will be specified to you (either on the Site or in an email) once you have provided all the relevant information, and shall be payable by you to LOVESPACE at the time of booking.

14.2 LOVESPACE has a maximum time allowance for each Removal, based on the description of the collection property provided by you, as follows:
 

Size of the collection Property  
Maximum time allowance  to carry out the Removal  
Single Room
4 hours.
Studio flat
6 hours.
1 Bed flat
8 hours.
Any other collection property size
LOVESPACE will request additional information over the phone to calculate the maximum time required for the Removal, and then provide bespoke charges estimate in writing based on the information you have provided.
 
Where a Removal takes longer than the maximum time allowance, in line with the table above, LOVESPACE shall apply an additional charge based on the time required to carry out the Removal (such additional charge will be specified in writing and shall be payable by you after the Removal is complete).

14.3 If during collection of your Goods and/or Other Items by LOVESPACE for Removal, LOVESPACE determines in its discretion that any of the information provided by you at the time of the booking is inaccurate, LOVESPACE may (in its sole discretion) refuse to provide the Removal service or agree to carry out the Removal by charging you an additional amount relating to the Removal. Where LOVESPACE agrees to carry out the Removal by applying the additional charge, such additional charge will be specified to you and shall be payable by you before the Removal is carried out. Any changes in the charges payable by you will be communicated to you by LOVESPACE by email.

14.4 Packing and dismantling services are available when you book a Removal for an additional fee, as detailed on the Site.

15. DELIVERY, COLLECTION AND RETURN 

15.1 Times given by LOVESPACE on the Site or otherwise for delivery, collection or return are estimates only, and LOVESPACE shall not be liable for any delay in delivery, collection or return.

15.2 LOVESPACE may pass on any additional charges for:
  1. 15.2.1 collection or delivery of Other Items from or to addresses that are not in the list of Other Items Acceptable Postal Areas communicated via the Site (please see  Appendix 1 , section 4), subject to alteration from time to time;
  1. 15.2.2 delivery to a postal area that is (a) different to that which it was collected from or (b) is more than 25 miles from the collection address;
  1. 15.2.3 collections or deliveries which require more than one person or more than one van to complete.
15.3 If a driver is left waiting for more than 10 minutes, LOVESPACE may cancel the collection or delivery and charge a fee as defined in clause 26.5. You will also have to rebook your collection or delivery for a later date.

15.4 LOVESPACE may cancel or postpone any delivery, collection or return where LOVESPACE considers that it may endanger any employee, agent or contractor or member of the general public due to (including but not limited to) severe weather conditions; epidemic or pandemic; any Public Health Guidelines; any unrest or disturbance; or by reason of LOVESPACE having limited access to your specified delivery, collection or return address.

15.5 LOVESPACE will not be responsible for:
  1. 15.5.1 save for where selected in advance for an additional fee, dismantling or assembling any unit, system, or furniture (including flat pack);
  1. 15.5.2 disconnecting, reconnecting, dismantling or reassembling appliances, fixtures, fittings, or equipment;
  1. 15.5.3 any Prohibited Items;
  1. 15.5.4 save where selected in advance for an additional fee, packing Goods and/or Other Items into Storage Containers;
  1. 15.5.5 obtaining written consent from the landlord, accommodation provider or other relevant third party regarding LOVESPACE accessing your accommodation to pack and collect your Goods and/or Other Items; or
  1. 15.5.6 securing parking at the collection or delivery address, or any parking fees or fines incurred (which may be charged to you in accordance with clause 17).
16. YOUR RESPONSIBILITIES 

16.1 You will be responsible for:
  1. 16.1.1 obtaining and ensuring that LOVESPACE or its carrier have such access and parking facilities as may be reasonably required to carry out the Services;
  1. 16.1.2 providing LOVESPACE with your contact details and ensuring that these are accurate and up to date;
  1. 16.1.3 providing LOVESPACE with all the information requested about your Other Items when prompted by the Site, email or a call from LOVESPACE;
  1. 16.1.4 notifying LOVESPACE of any changes regarding your orders in a timely manner, subject to clause 26.5;
  1. 16.1.5 when using Removal, Storage-by-the-box and/or Storage Unit services, ensuring that you are present, or ensuring that someone authorised by you is present, during the packing (as required for Removal and/or Storage Unit Services), collection and return of the Storage Containers, Goods and/or Other Items;
  1. 16.1.6 ensuring that you inform LOVESPACE within two Working Days of any loss or damage to the Goods or Other Items or your Property that occurred during a collection or return service. LOVESPACE will not be responsible for any loss or damage if you fail to inform LOVESPACE within such time period.
  1. 16.1.7 ensuring that the Goods, the Storage Containers and the Other Items that are not packed by LOVESPACE are suitably prepared for transport and storage so as not to cause damage or injury or the risk of damage or injury to LOVESPACE’s property, employees, agents, contractors or other goods, whether by spreading of damp, infestation, leakage or the escape of fumes or substances or otherwise. In particular, if the Goods are fragile, you must ensure they are thoroughly bubble wrapped in multiple layers and carefully packed.
  1. 16.1.8 ensuring that all Goods and/or Other Items to be collected are packed in accordance with the Packaging Requirements (unless you have selected packing as part of the Storage Unit Service, or packing and dismantling service as part of a Removals service) and are ready to be transported. Where any appliances are to be removed, you must ensure that these are unplugged, empty, clean, and dry (in case of refrigerators, you must ensure these have been defrosted and dried prior to the collection time slot).
 
16.2 If receiving the Storage-by-the-box Service, ensuring that:
  1. 16.2.1 each Storage Container and Other Item is labelled with the specific label provided by LOVESPACE which is affixed securely with tape. A unique label must be applied to each Storage Container and Other Item and the barcode on each label must be readable, unobstructed and not damaged.
16.3 If receiving the Storage Unit Service, ensuring that:
  1. 16.3.1 with regards to anything not packed or wrapped by LOVESPACE, the Goods have been securely packed into Storage Containers and that the Other Items have been prepared for collection in accordance with our Packaging Requirements;
16.4 If receiving the Lockers service, ensuring that:
  1. 16.4.1 the access code provided to you for accessing your Locker is not shared with or used by any third party;
  1. 16.4.2 all Goods and Other Items stored in any Locker are packed securely and not protruding the Locker. You accept that any Goods and Other Items which are not securely placed within the Locker in a manner which allows the Locker to be locked, shall not be collected for storage;
  1. 16.4.3 each Locker is fully closed and securely locked after you have finished dropping off or accessing your Goods and/or Other Items;
  1. 16.4.4 each Locker is fully emptied and cleared of all obstructions, refuse, waste, dirt, etc. at the time of collection of your returned Goods and Other Items from your Locker;
  1. 16.4.5 the Locker or Locker Facility is not damaged or obstructed in any way by you. You will be responsible for any loss or damage which you cause whether negligently or deliberately to the Locker or the relevant Locker Facility;
  1. 16.4.6 none of the Goods and Other Items include any Prohibited Items;
  1. 16.4.7 your use of the Lockers does not (indirectly or directly) result in disturbance or damage of any kind to the Locker Facility or people near it.
16.5 if receiving Removals service, ensuring that:
  1. 16.5.1 you provide most up to date and accurate information regarding the collection and delivery properties, and all Goods and/or Other Items to be dismantled (where relevant) at the time of the booking;
  1. 16.5.2 at your own cost, LOVESPACE drivers have access to parking within 50m of the collection and delivery addresses on the date and during the time slot selected during the booking;
  1. 16.5.3 you clearly instruct LOVESPACE as to which Goods and/or Other Items must be packed, dismantled, removed and/or re-assembled (as relevant). Please note that certain furniture may not be capable of being re-assembled to its original state once dismantled. LOVESPACE will not be responsible for ensuring the re-assembly of any such furniture, or for any Goods and/or Other Items in respect of which clear instructions with respect to packing, dismantling, removal and/or re-assembly (as relevant) are not provided;
  1. 16.5.4 no Prohibited Items are included in the Goods and/or Other Items to be packed, dismantled, removed and/or re-assembled (as relevant); and
17. GOODS AND OTHER ITEMS 

17.1 You warrant that the Goods or Other Items are your own property or that you have the right and authority to store, or request LOVESPACE to pack, store, and/or transport the Goods or Other Items in accordance with these Terms of Service.

17.2 While using any of the services, the Goods or Other Items must not include, and you must not store any of the following (Prohibited Items):
  1. 17.2.1 Liquids, semi-liquids, gels and creams.
  1. 17.2.2 Perishable goods.
  1. 17.2.3 Non-perishable food unless packed so that it is protected from and cannot attract vermin.
  1. 17.2.4 Antiques (breakable and/or fragile).
  1. 17.2.5 Birds, fish, animals or any other living, or non-living creature.
  1. 17.2.6 Firearms, explosive weapons, ammunition, swords, or replicas of the same or similar items.
  1. 17.2.7 Sharp knives or other kitchen implements unless blade is fully protected with a suitable material to prevent any risk of injury.
  1. 17.2.8 Combustible or flammable materials, liquids or compressed gases, including but not limited to, aerosols, diesel, petrol, oil, gas, artificial fertilizer or cleaning solvents.
  1. 17.2.9 Chemicals, radioactive materials, biological agents, including household cleaners.
  1. 17.2.10 Toxic waste, asbestos or other materials of a dangerous nature.
  1. 17.2.11 Any other toxic, flammable or hazardous substance or preparations, classified as such under applicable law.
  1. 17.2.12 Specialised equipment with electronic and/or fragile components.
  1. 17.2.13 Batteries.
  1. 17.2.14 Tobacco.
  1. 17.2.15 Money, deeds, securities, stamps, coins, or goods or collections of any similar kin.
  1. 17.2.16 Cash, credit, or debit cards.
  1. 17.2.17 Any items that do not fit through the front entrance of the property.
  1. 17.2.18 White goods, unless using the Removals service, in which case you must ensure that all white goods are disconnected, cleaned, defrosted, and dried.
  1. 17.2.19 Anything LOVESPACE, in its discretion, deems unacceptable on a case-by-case basis.
  1. 17.2.20 Any other items listed as Prohibited Items from time to time on the Site.
17.3 Should it become apparent that any of the Prohibited Items are (i) contained within one of your Storage Containers or within your Other Items or in themselves are one of your Other Items; or (ii) required to be packed by us, such items will be removed and disposed of, or returned to you at LOVESPACE’s discretion. The rest of the Goods within that Storage Container or Other Item will be searched for further Prohibited Items, which if found, will also be removed and disposed of, or returned to you at LOVESPACE’s discretion. LOVESPACE will charge you an administration fee of £50 for each Storage Container or Other Items that is found to contain, or is in itself, a Prohibited Item. Further disposal fees may also be applied depending on the nature of the Prohibited Item(s) and the time incurred dealing with such Prohibited Item.

17.4 You agree that LOVESPACE or any contractor acting on LOVESPACE’s behalf may, at any time, without notifying you, open any Storage Container to inspect the Goods:
  1. 17.4.1 if LOVESPACE reasonably believes that it may contain any Prohibited Items;
  1. 17.4.2 if LOVESPACE is required to do so by the police, fire services, local authority or by court order;
  1. 17.4.3 in order for LOVESPACE to investigate title to the Goods in the event of any dispute;
  1. 17.4.4 where LOVESPACE considers it necessary in an emergency (including but not limited to suspicion of hazardous substances, or unidentified items) or to prevent injury or damage to persons or property;
  1. 17.4.5 where LOVESPACE considers it necessary if there is excess weight or inappropriate packing materials used by you; or
  1. 17.4.6 if LOVESPACE reasonably believes that the Goods have become unsecure in the Storage Container and, in such circumstances, LOVESPACE may repack the Storage Container.
17.5 If, in LOVESPACE’s reasonable opinion, the packing, storage, or continued storage, of the Goods or Other Items would represent a risk to the safety of any person, the security of the storage facility, or any other Goods or Other Items stored at the storage facility, then LOVESPACE may:
  1. 17.5.1 refuse to pack, collect, store, or transport any Goods or Other Items; or
  1. 17.5.2 return to you any Goods or Other Items, at your cost, at any time.
17.6 You agree that if title to the Goods or Other Items is subject to any third party claim:
  1. 17.6.1 LOVESPACE has the right to investigate the title and be satisfied as to such title before returning the Goods or Other Items; and
  1. 17.6.2 LOVESPACE may keep possession of the Goods or Other Items until it has completed any investigation as to title.
18. CHARGES AND PAYMENT 

18.1 Unless stated otherwise on the Site, all charges are inclusive of VAT. If the rate of VAT changes, LOVESPACE may adjust the charges payable by you accordingly from the date the change takes effect.

18.2 LOVESPACE’s charges are payable by credit card or debit card as follows:
  1. 18.2.1 charges for LOVESPACE to send you empty Storage Containers and Packing materials will be payable when you place an order on the Site;
  1. 18.2.2 charges for the first month’s storage, for Storage-by-the-box, Storage Unit, or Locker services, whether the Storage Containers are provided by you or by LOVESPACE, and any charges for additional coverage which you choose to purchase under clause 23, will be payable when you place an order on the Site;
  1. 18.2.3 charges for subsequent months’ storage, for Storage-by-the-box, Storage Unit, or Locker services, and any monthly charges for additional coverage which you choose to purchase under clause 23, will be payable monthly on the same day of the month that (as relevant) (a) your Storage Containers or Other Items are collected from your specified collection address for transit to LOVESPACE’s Warehouse or (b) you drop off your Goods and/or Other Items in your Locker. Where this is not possible, payment will be taken on the soonest reasonable date. Where your monthly payment is normally taken on the 29th, 30th or 31st of the month, your payment will be taken on the last day of the month whenever the last day in the month is the 28th, 29th or 30th, respectively, and will continue to be taken on the same day of month while your Goods and/or Other Items remain in storage;
  1. 18.2.4 for Storage-by-the-box, Storage Unit, or Locker services, any outstanding charges will be payable in full when you book a return order for your Storage Containers or Other Items;
  1. 18.2.5 charges for LOVESPACE to return your Storage Containers or Other Items to your specified return address (the cost of which as notified to you when you place the order on the Site) are payable in full when you place a return order on the Site for your Storage Containers or Other Items to be returned;
  1. 18.2.6 additional charges shall apply and be payable in full by you if you add additional Storage Containers or Other items to those already in storage at LOVESPACE’s storage facility (while using Storage-by-the-box, Storage Unit and/or Locker services).
18.3 In addition to the charges detailed in this clause 17 and elsewhere in these Terms of Service, LOVESPACE may also apply the following charges:
  1. 18.3.1 a surcharge for delivery or collection on certain days or during a specific time slot, or other upgraded services as specified on the Site from time to time;
  1. 18.3.2 a £50 administration fee per instance to cover LOVESPACE’s costs if the issuer of your payment card refuses to or does not, for any reason, authorise payment to LOVESPACE;
  1. 18.3.3 disposal charges for LOVESPACE disposing of any Goods or Other Items as specified in these Terms of Service. A base disposal charge of £6.95 shall apply for each standard Storage Container disposed, and additional charges (as notified to you in writing) shall apply for disposal of any other items or materials that may require specialist disposal; and
  1. 18.3.4 any parking charges and parking fines incurred at the collection or delivery address.
18.4 If payment of the charges and any other amounts payable are not received on time, LOVESPACE may (without prejudice to any other right or remedy, including the right to withhold or dispose of the Goods under clause 18) charge:
  1. 18.4.1 interest on the outstanding amount at the rate of 5% per annum above the base lending rate of Barclays Bank plc from time to time, and
  1. 18.4.2 £5 per email sent, £2 per phone call, £10 per letter sent in the process of collecting the outstanding debt.
18.5 LOVESPACE may review the monthly charges from time to time. If LOVESPACE increases the monthly rates for the charges for Storage-by-the-box, Storage Unit, or Locker Services:
  1. 18.5.1 for all new orders, the new rates will take immediate effect;
  1. 18.5.2 for existing customers on a rolling month by month contract, the new rates will be notified to you by email to your specified email address not less than 14 days in advance of your following monthly payment date, and shall come into effect from that payment. If you do not agree to the increased charges, you may terminate this Agreement in accordance with clause 27.
18.6 LOVESPACE may review the charges for Shipping Across the UK, Removals, empty Storage Containers and Packing Materials from time to time. If LOVESPACE increases the charges, the increased charges will take immediate effect for all new orders.

18.7 Additional charges as set out on the Site from time to time may be applied if:
  1. 18.7.1 you provide insufficient or inaccurate address information;
  1. 18.7.2 you are not, or someone authorised by you is not, available at the premises during the specified delivery, collection or return period that you booked when requesting such delivery, collection, or return;
  1. 18.7.3 LOVESPACE’s carrier is unable to access your premises to deliver or collect Storage Containers or Other Items;
  1. 18.7.4 delivery, collection or return of the Storage Containers or Other Items takes over one hour to complete from arrival at your address through no fault of LOVESPACE’s carrier;
  1. 18.7.5 you request that delivery, collection or return of the Storage Containers or Other Items be carried out outside of normal working hours (9.00am — 18.00pm) on a Working Day;
  1. 18.7.6 LOVESPACE has to deliver or collect Storage Containers or Other Items from above the ground floor;
  1. 18.7.7 your collection or delivery requires two or more people or the use of a specialist team.
19. RIGHT TO WITHHOLD OR DISPOSE OF GOODS AND OTHER ITEMS IN CASE OF NON-PAYMENT 

19.1 If you do not pay the charges or any other payments due under this Agreement, LOVESPACE may withhold and ultimately dispose of some or all of the Goods or Other Items in accordance with this clause 19. You will be responsible for all storage charges and other associated costs reasonably incurred by LOVESPACE while withholding or disposing of the Goods or Other Items.

19.2 In this case, LOVESPACE will give you 28 days’ written notice requiring you to pay all amounts due and to contact LOVESPACE to arrange for re-delivery of the Storage Containers or Other Items. If, upon the expiration of the 28-day notice period, you have failed to pay all of the amounts due, LOVESPACE may dispose of some or all of the Goods or Other Items by sale, gift to charity, or otherwise.

19.3 If, in LOVESPACE’s reasonable opinion, the Goods or Other Items cannot be sold for a reasonable price or at all (for any reason), or despite LOVESPACE’s reasonable efforts they remain unsold, you authorise LOVESPACE to treat them as abandoned and to destroy or otherwise dispose of them at your cost.

19.4 You shall be responsible for all costs reasonably incurred by LOVESPACE in relation to the disposal of the Goods or Other Items. If LOVESPACE receives money on disposal of the Goods and Other Items, the net proceeds of sale will be credited to your account and LOVESPACE will pay any excess to you without interest, less LOVESPACE’s administrative charge of £50.

19.5 If, after having made all reasonable efforts to do so, LOVESPACE is unable to return any excess to you, including having given not less than 90 days’ written notice to you in accordance with clause 30, LOVESPACE may retain any such excess for its own account.

19.6 If the proceeds of sale (if any) are insufficient to discharge the outstanding charges or any other payments due under this Agreement and the costs of sale, you must pay any balance outstanding to LOVESPACE within seven days of a written demand from LOVESPACE. Interest will continue to accrue on the balance under clause 19.4 until it is paid in full.

20. FEEDBACK 

20.1 Where you provide LOVESPACE with any feedback or suggestions in relation to the Site or the Services, you agree that LOVESPACE shall have no confidentiality obligations with respect to such feedback or suggestions and LOVESPACE may use or incorporate into the Site or the Services any suggestions, enhancement requests, recommendations or other feedback provided by you.

21. RESTRICTIONS 

21.1 You must not and you agree that you will not, directly or indirectly:
  1. 21.1.1 use the Services in any way that is unlawful or fraudulent, or for any unlawful or fraudulent purpose or effect;
  1. 21.1.2 sub-license, re-sell or offer in any manner, to a third party, the Services or use of or access to the Services, whether for commercial gain or otherwise, unless LOVESPACE has previously agreed in writing;
  1. 21.1.3 attempt to interfere with or disrupt the Services or the Site or any server or network used by or connected to the Site or to gain unauthorised access to any such server or network;
  1. 21.1.4 contravene any of the Packaging Requirements; and/or
  1. 21.1.5 act inappropriately or aggressively towards any LOVESPACE employees, contractors, agents, or other workers or attempt to contact them (i) outside of their shift working for LOVESPACE and (ii) in connection with any matter other than the Services.
21.2 You agree that if you breach any of the restrictions in clause 21.1, LOVESPACE may terminate this agreement immediately in accordance with clause 27 and such termination does not preclude LOVESPACE from taking legal action against you, where appropriate.

22. DISCLAIMER 

22.1 LOVESPACE will provide the Services with reasonable care and skill and substantially as described in this Agreement. LOVESPACE does not make any other warranties, conditions or representations about the Service and (save as expressly set out in this Agreement) LOVESPACE shall have no responsibility or liability whatsoever as bailee, custodian or guardian of the Goods or Other Items carried or stored by it.

22.2 LOVESPACE does not warrant or represent that the storage facility or Locker Facility used by LOVESPACE is a suitable place or means of storage for any particular Goods or Other Items.

22.3 LOVESPACE provides the Site on an “as is” and “as available” basis with all faults. LOVESPACE does not warrant that use of the Site will be error-free or uninterrupted or that any defects will be corrected.

22.4 Nothing in this Agreement affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

23. LOVESPACE’S LIABILITY TO YOU 

23.1 In this clause 22, LOVESPACE limits its liability to you in contract, tort (including negligence), bailment, or otherwise for the Services or any breach of this Agreement, including for any loss of or damage to the Goods, Other Items, or your Property (including loss or damage during collection, redelivery or storage).

23.2 You acknowledge that LOVESPACE is unaware of the value of the Goods or Other Items to be packed, transported and/or stored and does not insure or arrange insurance for your specific Goods or Other Items. LOVESPACE recommends that you arrange your own insurance to cover the value of the Goods or Other Items.

23.3 When LOVESPACE returns your Goods or Other Items to you, you must promptly examine the Goods or Other Items and notify LOVESPACE of any loss of or damage to the Goods or Other Items within two Working Days of redelivery of the Goods or Other Items to you. You must notify LOVESPACE of any damage to Property caused by LOVESPACE within two Working Days of becoming aware of the damage to the Property. If you fail to inform LOVESPACE within such time periods of loss or damage to the Goods or Other Items, or damage to the Property, LOVESPACE will not be liable to you for any loss or damage.

23.4 In the event of a claim, LOVESPACE shall be entitled to require proof of: (i) the cost price and the current replacement cost of the damaged or lost Goods or Other Items; or (ii) the cost to repair the damaged Property or area in the Property. You must respond promptly to LOVESPACE’s enquiries and requests for information in respect of the Goods or Other Items and/or Property. If you do not provide LOVESPACE with any information or documents requested by LOVESPACE within 28 days of LOVESPACE’s request, LOVESPACE will not be liable to you for the loss of or damage to the Goods or Other Items or Property.

23.5 LOVESPACE’s total liability to you under or in connection with this Agreement for lost or damaged Goods or Other Items shall not in any event exceed the lower of the following amounts:
  1. 23.5.1 £100 for each individual Storage Container or Locker (as relevant) or Other Item or (where you have selected additional Coverage as defined in clause 23) the relevant amount as per the Coverage option selected by you for each individual Service;
  1. 23.5.2 the original cost price of the Goods in the Storage Container or Locker (as relevant) or Other Item; or
  1. 23.5.3 the current replacement cost of the Goods in the Storage Container or Locker (as relevant) or Other Item at the date of the claim.
23.6 Where LOVESPACE has provided you with the Storage Unit Service, LOVESPACE’s total liability for any damage to the Property shall not in any event exceed the reasonable cost of repairing the damage. LOVESPACE may remedy the damage using its chosen suppliers.

23.7 LOVESPACE shall not in any event be responsible for any loss or damage that falls into any of the following categories:
  1. 23.7.1 pre-existing damage to Goods or Other Items;
  1. 23.7.2 loss of or damage to the Goods or Other Items or Property which does not arise as a direct consequence of any breach of this Agreement by LOVESPACE or any deliberate or negligent act or omission on the part of LOVESPACE or its contractors;
  1. 23.7.3 any indirect or consequential loss that arises from special circumstances (including for example but without limitation loss arising as a result of you being delayed for or missing an appointment or flight), even if LOVESPACE was aware of the possibility of such a loss;
  1. 23.7.4 loss of or damage to the Goods, Other Items or Property which is caused by your failure to comply with this Agreement;
  1. 23.7.5 damage to Property as a result of moving Goods or Other Items under your express instructions, against LOVESPACE’s advice;
  1. 23.7.6 damage to the Property where there was a pre-existing defect in the Property;
  1. 23.7.7 loss of or damage to any Prohibited Item or other items set out in the Packaging Requirements (please see Appendix 1) under the heading “What we will not be liable for”;
  1. 23.7.8 loss of business, sales, revenue, profits, anticipated savings or goodwill, damage to reputation or wasted time; or
  1. 23.7.9 loss or damage which was not reasonably foreseeable at the date of entering into this Agreement, regardless as to how such loss or damage was caused.
23.8 LOVESPACE shall have no liability to you:
  1. In respect of any of the Services:
  1. 23.8.1 for damage to Goods packed in Storage Containers or Other Items if not packed or wrapped to protect against handling and transport as set out in the Packaging Requirements;
  1. 23.8.2 for damage to the Storage Containers themselves (as opposed to the Goods inside the Storage Containers);
  1. 23.8.3 for damage to Property when transporting and/or packing Storage Containers and Other Items out of and into said Property, unless caused by the negligence or breach of contract by LOVESPACE or a LOVESPACE employee;
  1. 23.8.4 for any item that LOVESPACE does not collect;
  1. 23.8.5 for damage to any items stored in wardrobes, drawers or appliances;
  1. 23.8.6 for any Goods or Other Items that are not in our actual possession;
  1. 23.8.7 for any Goods or Other Items that are seized under any law or court order;
  1. 23.8.8 for Goods or Other Items confiscated, seized, damaged or removed by custom authorities or any other government agencies;
  1. 23.8.9 for damage to the Goods or Other Items caused by normal wear and tear, natural or gradual deterioration, leakage, or evaporation from perishable or unstable goods;
  1. 23.8.10 for damage to the Goods or Other Items caused by changes to atmospheric or climatic conditions; and
  1. 23.8.11 for electrical or mechanical derangement to any appliance, instrument, clock, computer, or other equipment unless there is evidence of related external damage.
  1. In respect of the Storage Unit Service:
  1. 23.8.12 for damage to the Property when packing the Goods and/or Other Items on your behalf, unless loss or damage is caused as a result of our negligence or breach of contract;
  1. 23.8.13 for any item which LOVESPACE does not pack on your behalf;
  1. 23.8.14 for any item which you pack, but where the packing does not meet the Packaging Requirements.
  1. In respect of the Lockers Service:
  1. 23.8.15 for damage to Goods or Other Items if not suitably packed or wrapped to protect against handling and transport as set out in the Packaging Requirements;
  1. 23.8.16 for any loss or damage to your Goods and Other Items arising when transporting the Goods and Other Items to and from the Locker Facility and for placing the Goods and Other Items in, or removing the Goods and Other Items from, the Locker;
  1. 23.8.17 if you are not able to access the Locker or the relevant Locker Facility for any reason.
23.9 No employee of LOVESPACE shall be separately liable to you for any loss, damage, mis-delivery, errors, or omissions under the terms of this Agreement.

23.10 Nothing in these Terms of Service excludes or limits LOVESPACE’s liability for:
  1. 23.10.1 death or personal injury caused by LOVESPACE’s negligence; or
  1. 23.10.2 fraud or fraudulent misrepresentation.
  1. In respect of the Removal Service:
  1. 23.10.3 for damage to the Property when packing the Goods and/or Other Items on your behalf, unless loss or damage is caused as a result of our negligence or breach of contract;
  1. 23.10.3 for any item which LOVESPACE does not pack on your behalf;
  1. 23.10.4 for any item which you pack, but where the packing does not meet the Packaging Requirements;
  1. 23.10.5 for any failure of any Goods and/or Items to be re-assembled to their original state once dismantled for the purpose of you receiving the Removal service as specified in your booking and/or pursuant to your instructions.
24. LEVEL OF COVERAGE 

24.1 Prior to the commencement of the Services, you may choose to purchase additional coverage for an additional monthly fee at LOVESPACE’s defined rates for the time being in force as detailed on the Site or as notified to you by LOVESPACE (“Coverage”). Purchasing additional coverage under this clause 23 does not impact LOVESPACE’s liability under clause 22, save for clause 24.5.

24.2 Any purchase of additional coverage under this clause 23 is not insurance cover but enhanced liability cover. You are advised to purchase one of our enhanced liability packages or, if arranging insurance cover, to show this contract to your insurance company.

24.3 Subject to the latest prices and rates detailed on the Site or as notified to you by LOVESPACE (the “Coverage Price”), the following Coverage options may be purchased by you from LOVESPACE:
    1. 24.3.1 If using the Storage-by-the-box Service, you may select one of the following Coverage plans and pay the corresponding Coverage Price to LOVESPACE:
  1. 24.3.1.1 £200 maximum liability for each individual Storage Container or Other Item; or
  1. 24.3.1.2 £500 maximum liability for individual Storage Container or Other Item; or
    1. 24.3.2 For the Storage Unit Service, you may select one of the following Coverage plans and pay the corresponding Coverage Price to LOVESPACE:
  1. 24.3.2.1 £500 total liability, with a maximum liability of £50 for each individual Storage Container or Other Item;
  1. 24.3.2.2 £2,000 total liability, with a maximum liability of £200 for each individual Storage Container or Other Item; or
  1. 24.3.2.3 £5,000 total liability, with a maximum liability of £500 for each individual Storage Container or Other Item.
    1. 24.3.3 For the Lockers Service, you may select one of the following coverage plans and pay the corresponding Coverage Price to LOVESPACE:
  1. 24.3.3.1 £250 total liability, with a maximum liability of £100 for each individual Storage Container or Other Item;
  1. 24.3.3.2 £500 total liability, with a maximum liability of £100 for each individual Storage Container or Other Item.
    1. 24.3.4 For the Removal Service, you will be provided a set Coverage plan as follows:
  1. 24.3.4.1 £5,000 total liability, with a maximum liability of £200 for each individual Good and/or Other Item.
25. YOUR LIABILITY TO LOVESPACE 

25.1 You shall reimburse LOVESPACE in full an amount equal to all damages, liabilities, costs, claims and expenses that LOVESPACE may incur as a result of your use of any of the Services or any breach by you of this Agreement.

26. OWNERSHIP OF RIGHTS 

26.1 All rights, including copyright, in the Site and the Services are owned by or licensed to LOVESPACE. “LOVESPACE” is a registered trade mark of LOVESPACE Limited.

27. RIGHT TO CANCEL  

27.1 Each booking request for a Service by you shall constitute a separate contract between you and LOVESPACE on these Terms of Service.

27.2 You have the right to change your mind and cancel each booking request for a Service up to the cut off timings set out in clause 27.5 below without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the Services during the cancellation period.

27.3 If you wish to cancel a booking for a Service, you must notify LOVESPACE in accordance with this clause 26, or by cancelling your order through your LOVESPACE account. If you are already receiving a Service and wish to make amendments to or cancel a delivery request of your Goods or Other Items you must contact our customer service team on info@lovespace.co.uk or 0800 802 1018 by the following times:
  1. 27.3.1 in case of Storage Unit, or a collection date for Locker service, no later than two Working Days before your scheduled delivery/collection, and
  1. 27.3.2 in case of Storage-by-the-box or Shipping Across the UK service, no later than 11 am on the Working Day before your scheduled delivery/collection,.

27.4 If you are not available to accept your delivery, or move your Goods and Other Items out of your Locker, your Goods and Other Items will be delivered back to our storage facility, and you will need to place a new order.

27.5 If you or LOVESPACE cancel a booking for a Service, we will reimburse to you all payments received from you unless you requested for us to start providing the Services during the cancellation period, in which case:
    1. 27.5.1 If you book the Storage-by-the-box Service, you must pay LOVESPACE fees as follows:
  1. 27.5.1.1 If notice of cancellation is given after 11am on the Working Day before the scheduled collection, but before the day of scheduled collection: £20 charge;
  1. 27.5.1.2 If notice of cancellation is given on the day of scheduled collection, but before a driver has attempted collection: £30 charge;
  1. 27.5.1.3 If notice of cancellation is given after the driver has attempted collection: £50 charge.
    1. 27.5.2 If you book Removals Service, you must pay LOVESPACE fees as follows:
  1. 27.5.2.1 If notice of cancellation is given at least 2 Working Days before the scheduled collection: no charge;
  1. 27.5.2.2 If notice of cancellation is given between 24 hours and 2 Working Days before the scheduled collection, half of the charges paid at the time of booking;
  1. 27.5.2.3 If notice of cancellation is given less than 24 hours before the scheduled collection: full charge paid at the time of booking.
  1. 27.5.3 If you are booking a delivery within the Storage-by-the-box service and notice of cancellation is given after 11am the Working Day before the scheduled dispatch of the Goods or Other Items, the price of such order will not be refunded, and the delivery of your order will still be attempted.
  1. 27.5.4 If you book a Storage Unit Service and notice of cancellation is given after 2 Working Days before the scheduled collection or return delivery, any fees paid by you for such collection, packing or return delivery (as defined on the Site at the time of booking) will not be refunded.
  1. 27.5.5 If you book a Lockers Service drop off and notice of cancellation is given after 2 Working Days before the scheduled drop off, any storage fees paid in advance will not be refunded.
  1. 27.5.6 If you book a Lockers Service move out or access and notice of cancellation is given after 2 Working Days before the scheduled date, any fees paid by you for such service will not be refunded.
  1. 27.5.7 If you place an order for Packing materials and notice of cancellation is given after 11am on the Working Day before the scheduled dispatch of the Packing materials, such order will not be refunded.
  1. 27.5.6 Where a reimbursement is due, we will make the reimbursement without undue delay, and not later than 30 days after the day on which we are informed about your decision to cancel the booking. We will make the reimbursement using the same means of payment as you used for your payment, unless you have expressly agreed otherwise.
28. TERMINATION 

28.1 You may terminate this Agreement at any time by requesting the return of your Storage Containers packed with your Goods or Other Items and paying any outstanding charges due to LOVESPACE.

28.2 LOVESPACE may terminate this Agreement with immediate effect by notice in writing to you, if:
  1. 28.2.1 you fail to pay any amount due, including any interest accrued, by the date due; or
  1. 28.2.2 you are in breach of any term of this Agreement.
28.3 LOVESPACE may terminate this Agreement for any reason by giving you not less than 30 days’ written notice.

28.4 Upon termination of this Agreement for any reason, you must contact LOVESPACE promptly to arrange for re-delivery of the Storage Containers and Other Items to your nominated address or (in the case of the Lockers service) for the contents of your Locker to be returned to the relevant Locker Facility so that you can collect your Goods and Other Items.

28.5 If within 30 days following termination of this Agreement for any reason you fail to arrange for re-delivery of the Storage Containers or for the return of the contents of your Locker, then LOVESPACE may dispose of the Goods in accordance with the provisions of clause 19.

28.6 Termination of this Agreement will not affect our right to receive any money which you owe to us under this Agreement.

29. ASSIGNMENT AND SUB-CONTRACTING 

29.1 You shall not assign, sub-license, sub-contract or otherwise deal with all or any of your rights and obligations under this Agreement without LOVESPACE’s prior written consent.

29.2 This Agreement shall be binding on your personal representatives, successors and permitted assignees.

29.3 LOVESPACE shall have the right to assign all or any of its rights and obligations under this Agreement and in the event of such assignment shall give notice of it to you.

29.4 LOVESPACE may sub-contract the performance of any of its obligations (including transportation and storage) under this Agreement to any third party, but such sub-contracting shall not relieve LOVESPACE of any liability under this Agreement.

30. FORCE MAJEURE 

30.1 LOVESPACE will not be liable or responsible for any damage to or loss of the Goods or Other Items, or failure to perform, or delay in performance of, any of its obligations under this Agreement that is caused by events outside its reasonable control (including but not limited to) Act of God, flood, earthquake, windstorm or other natural disaster; war, armed conflict, terrorist attack, civil war, civil commotion or riots; nuclear, chemical or biological contamination or sonic boom; epidemic or pandemic; any law or government order, rule, regulation or direction, or any action taken by a government or public authority; fire, explosion or accidental damage; extreme adverse weather conditions; interruption or failure of utility service, including but not limited to electric power, gas or water; any labour dispute, including but not limited to strikes, industrial action or lockouts; non-performance or delay by suppliers or subcontractors; and failure of plant machinery, machinery, vehicles, computers, the Internet or telecommunications.

31. NOTICES 

31.1 Any notice to be given under this Agreement may be delivered or be sent by prepaid first class registered post or may be transmitted by email addressed as follows:
  1. 31.1.1 if to LOVESPACE — to its head office address as stated on the Site or by email to info@lovespace.co.uk;
  1. 31.1.2 if to you — to the billing address or email address for you which you registered with LOVESPACE or which you last notified LOVESPACE.
31.2 Notice served by post shall be deemed served on the second Working Day after the date of posting. Notice served by email shall be deemed served on the next Working Day after the date of transmission.

32. MISCELLANEOUS 

32.1 Save as expressly provided in the Terms of Service, this Agreement constitutes the whole agreement and understanding between you and LOVESPACE relating to the Services.

32.2 You acknowledge and agree that, in entering into this Agreement, you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently made or not) other than as expressly set out in these Terms of Service.

32.3 The failure of LOVESPACE to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

32.4 If for any reason any provision of this Agreement, or any portion thereof, is found to be unenforceable, the remaining provisions of this Agreement shall continue to be valid to the fullest extent permitted by law.

32.5 This Agreement is not intended to benefit anyone other than the parties to it and, in particular, none of the terms of this Agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a third party.

33. GOVERNING LAW 

33.1 The laws of England and Wales apply to this Agreement, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. For services in Ireland, please see  https://lovespace.com/ie/ .

33.2 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK or EU Member State in which you live.

ANY QUESTIONS? Please contact our customer service team on info@lovespace.co.uk or 0800 802 1018.
Last updated: [16 Jun 2022]

Appendix 1 – PACKAGING REQUIREMENTS 

1. What we will accept 

1.1 Double-walled cardboard boxes (either our LOVESPACE boxes or any double-walled cardboard box with a combined width, height, and length less than or equal to 180cm and a weight limit of 25kg (inclusive)) or poster/document tubes.

1.2 Musical instruments in hard cases.

1.3 Bicycles, skis, snowboards (packed in an appropriate LOVESPACE box or in a hard travel case).

1.4 Goods wrapped in protective layers of bubble wrap and packed carefully into a Storage Container which is sealed closed with tape.

1.5 Other Items wrapped in protective layers of bubble wrap.

1.6 Goods, the Storage Containers, and the Other Items that are suitably prepared for transport and storage so as not to cause damage or injury or the risk of damage or injury to LOVESPACE’s property, employees, agents, contractors or other goods, whether by spreading of damp, infestation, leakage or the escape of fumes or substances or otherwise. In particular, if the Goods are fragile, you must ensure they are thoroughly bubble wrapped in multiple layers and carefully packed.

1.7 If using Storage-by-the-box or Shipping Across the UK services:
  1. 1.7.1 All suitcases, bags, and sport bags, and all such items must be sealed inside LOVESPACE suitcase boxes purchased from LOVESPACE and have a combined width, height, and length less than or equal to 180cm and a weight limit of 25kg (inclusive).
  1. 1.7.2 Printers, TVs and other electrical equipment within original packaging including polystyrene interior (combined width, height and length less than or equal to 180cm, and a weight limit of 25kg (inclusive)).
2. What we will not accept 

2.1 Single-walled cardboard boxes.

2.2 Bin bags, plastic bags, laundry bags, and canvas bags.

2.3 Musical instruments in soft cases.

2.4 Bicycles, skis, and snowboards not in a double-walled cardboard box or specialist bag.

2.5 Any goods containing liquids, chemicals, or food.

2.6 Anything containing any Prohibited Items.

3. What we will not be liable for 

3.1 In terms of outer packing, anything that is considered as packing materials for the Goods or Other Items as per the “What we will accept list” above.

3.2 In terms of Goods:
  1. 3.2.1 Glass, crockery, and other fragile items unless packed within a LOVESPACE crockery box;
  1. 3.2.2 Goods with any glass element, and other fragile items;
  1. 3.2.3 Electronics and small kitchen appliances (including, by way of example, but not limited to rice cookers, kettles);
  1. 3.2.4 Jewellery, bullion;
  1. 3.2.5 Antiques;
  1. 3.2.6 The outside of suitcases, bags, sports bags, plastic containers and hard cases for instruments.
3.3 In terms of Other Items:

3.3.1 anything that is not considered as wrapped to be protected against handling and transport as set out in the Packaging Requirements;

3.4 For ‘Storage Unit’ customers, any items which LOVESPACE do not pack, and which do not meet the Packaging Requirements.

4. Other items acceptable postal area

4.1 For customers using the Storage-by-the-box Service, LOVESPACE will only accept Other Items where both collection and return will take place in the same postal area within the following list as communicated via the Site, as defined below, subject to alteration from time to time:

AL, BR, BS, CR, DA, E, EC, HA, HP, IL, KT, LU, LS, MK, N, NW, SE, SG, SM, SW, TW, UB, W, WC, WD, WF.

Appendix 2 – REFERRAL SCHEME

a) The LOVESPACE referral scheme allows you to earn credit to your LOVESPACE account by referring others to LOVESPACE.

b) When you receive a referral code from LOVESPACE either by email or via the Site, you may share the referral code with others, through any supported medium.

c) You may not post your referral code on voucher websites or affiliate marketing schemes.

d) You may not create false accounts, fabricate redemptions or otherwise engage in attempts at forgery or fraud.

e) You may claim for no more than 15 referrals. Any referral credit earned beyond this limit will not accepted.

f) You agree that by sharing the referral code through the Site, your name and email address will be shared with the referee.

g) LOVESPACE shall credit the sum defined in the specific referral promotion to your LOVESPACE account if:
  1. i) a referee uses the referral code when using the Services for the first time; and
  1. ii) such referee does not cancel the Services within the cancellation period for such Service,
h) A referee may only use one referral code.

i) The customer referral scheme is not open to LOVESPACE staff.

j) In the event of any disputes regarding any referral credit, the decision of LOVESPACE is final. LOVESPACE may revoke any credit that has been deemed improperly acquired.

Appendix 3 – PROMOTIONAL CODES

a) LOVESPACE promotional codes allow you to receive a discount on your order, either as a percentage or an absolute monetary amount.

b) You may not post your promotional code on voucher websites, affiliate marketing schemes or other 3rd party websites.

c) You may not create fake accounts, split your bookings with the intention of exploiting a promotional code or otherwise engage in attempts at forgery or fraud.

Any questions? Get in touch